•    Question 1


Most companies use the _____ strategy when addressing their training and development needs.

•    Question 2


What can be done to reduce resistance to change?

•    Question 3


Which of the following is not a step in the generic planned change model?

•    Question 4


Which best explains the strategic training alternative of the internal provider?

•    Question 5


The routine technology label is not applied to tasks that have

•    Question 6


A mechanistic design is best applied in which of the following situations?

•    Question 7


Strategic planning that focuses on the long term is a:

•    Question 8


The Defender strategy is also referred to as

•    Question 9


You would typically associate routine technology with which of the following?

•    Question 10


Strategic planning is best defined as:

•    Question 11


What are some reasons companies should invest in strategic HR?

•    Question 12


Organizational development is best defined as

•    Question 13


Cavalier Tool and Manufacturing decided not to pursue ISO certification because

•    Question 14


According to the text, the strategic planning process at Hewlett Packard Canada in the late 1980's resulted in

•    Question 15


Which of the following is not a source of conflict and disagreement between OD and training professionals?

•    Question 1


The Authors use the acronym KSA to refer to what?

•    Question 2


Which of the following career paths best prepares a trainer for a supervisory or coordinator position?

•    Question 3


Which of the following statements is not true? The advancement of technology has allowed for

•    Question 4


When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition?

•    Question 5


Learning is defined as

•    Question 6


In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called

•    Question 7


According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.

•    Question 8


What is ISO 9000?

•    Question 9


A person's store of factual information about a subject matter is

•    Question 10


In the training model a triggering event is

•    Question 11


A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a

•    Question 12


_________ are the foundations for competencies.

•    Question 13


A person's understanding about how and when to apply the facts that have been learned is called

•    Question 14


Knowledge is composed of which three interrelated types?

•    Question 15


When comparing ISO certified companies with companies that were not certified, the text noted that ISO certified companies